Ordering and payment
How do I pay?
By EFT. At checkout you get a payment reference and our bank details. Your items are reserved for 48 hours while your payment clears.
Do you store my card details?
No. You pay through your own bank by EFT, so card details never reach us.
What will my bank statement show?
The payment goes to an account in the name of WEBAFY (PTY) LTD, not nawtyshop. Your statement shows that name and your payment reference, and nothing about what you bought.
Delivery and discretion
How will my parcel arrive?
In plain, unbranded packaging. Nothing on the outside says what is inside or where it is from.
How much is delivery?
Delivery is R 100, and free on orders of R 750 or more.
How long does delivery take?
Each product page shows its own estimate, counted from the day your payment clears. We do not keep stock ourselves: your order is sent to you directly by our supplier. We email you tracking details as soon as we have them.
Can I hide product images while I browse?
Yes. Tap the eye icon at the top of any page to switch on Discreet Mode. It blurs product images and gives the browser tab a neutral name.
Products and safety
Which lube should I use with a silicone toy?
Water-based lube. Silicone lube can damage the surface of silicone toys. Our lube guide explains the differences.
How do I clean my toys?
Wash with warm water and mild, unscented soap or a toy cleaner before and after every use, then let them dry completely. Our care guide covers each material.
What does “Material verified” mean?
It means we have seen supplier documents confirming what the product is made of. If a material is not verified, the product page tells you.
Returns
What if my order arrives damaged or faulty?
Contact us with your order number and a photo. You can choose a repair, a replacement or a refund, and we cover the cost of the return.
Can I return something if I change my mind?
Yes, within seven days of delivery, if it is unused and still sealed in its original packaging. You pay the cost of sending it back. Our returns policy has the details.
Privacy
Will you send me marketing emails?
Only if you ask us to. Order emails never name products in the subject line or preview, and you can unsubscribe from marketing at any time.
How long do you keep my details?
Your delivery address and phone number are anonymised 90 days after delivery. Our privacy policy explains everything we keep and why.